Microsoft Dynamics CRM and the Current Trend in CRM

Don Fornes, CEO of our partner Software Advice, sat down with Brad Wilson, General Manager of Microsoft Dynamics CRM, to discuss the state of the CRM software market. Over the next two weeks, we are publishing 7 videos, each centered on one question about the Microsoft offerings.

Brad makes some interesting observations about the Customer Relationship Management software marketplace. Including the fact that customer relationships are what drive the value of a business. He remarks that the drive for multi-channel customer relationships are quickly becoming part of the customer demand for CRM software. He goes on to talk about the four things that are required for a CRM to be successful.

After watching the video, we would be interested in your feedback on what you think. Do you concur with Brad?

This is the second of a series of 7 videos that we will be posting.

Microsoft Dynamics CRM – Video 2

Getting More Microsoft Dynamics CRM Information

If you are interested in exploring Microsoft Dynamics CRM for your company, please select one of the two links below:

For information on other CRM or ERP software products, please see our ERP Software Directory for many more vendors.

Microsoft Dynamics CRM

Microsoft Dynamics AX 2012 – An Inside Look

Don Fornes, CEO of our partner Software Advice, interviewed Microsoft’s Director of ERP Marketing, Guy Weismantel, about the latest updates to the Microsoft Dynamics ERP product line. Over the next two weeks, we are publishing 7 videos, each centered on one question about the Microsoft Dynamics ERP offerings.

They discuss amongst other things, the more than 1200 new features that are being incorporated into the new product. He makes an interesting point about the fact that many companies are around the tenth or eleventh year of use on their current ERP systems and so they are targeting these clients looking to get off of their legacy (Y2k) systems.

Additionally, they are looking into the Business Intelligence area with the new release. They are also enhancing the solution with several acquisition products. It should be a very exciting product when it is released at their user conference Convergence, later this year.

This is the first of a series of 7 videos that we will be posting.

Microsoft Dynamics AX 2012 – Video 1

Getting More Microsoft Dynamics Information

If you are interested in exploring Microsoft AX 2012 for your company, please select one of the two links below:

Microsoft Dynamics AX Featured Product:

Inside Microsoft Dynamics AX 4.0

For information on other ERP software products, please see our ERP Software Directory for many more vendors.

Microsoft Dynamics

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